Free International Courier Deliveries

We ship to pretty much everywhere, except the USA, Spain, India, Pakistan, Bangladesh, Philippines, Ukraine, Russia, and Latin America.
If you have any doubts, feel free to contact us first.

All SmileBox™ impression kits and smile upgrades (Whitening upgrade / additional oral care products) are currently being shipped from Portugal.
All aligners and other devices that are produced at the lab are shipped directly there from the UK.

Customs fees and duties may vary depending on your country and the products sent to you. Additionally, different countries occasionally vary their approach.

SmileBox™
Shipping to the UK: not chargeable until July 1st 2021
Shipping to the EU: no customs processing as shipping within EU
Shipping to ROW: customs and duties at the charge of the recipient

Aligners
Shipping to the UK: no customs processing as shipping within UK
Shipping to the EU: customs and duties at the charge of the recipient
Shipping to ROW: customs and duties at the charge of the recipient

For specific information on your country’s custom fees and duties, please search for the relevant local customs service online.

Shipping will remain free! Despite the significant price increase in shipping costs due to Brexit charges, we will continue to cover shipping fees for the foreseeable future in order to continue our mission of accessible, affordable orthodontic care.
Since the cost of treatment covers not only the product but also our continued app-based monitoring service, and the aligners (personal devices of no retail value to anyone other than the buyer) are sent in small batches, the custom value of each parcel is under 22€ (the limit for tax-free import to the EU), so we do not expect taxes to be due.
Please reach out via your Straight Teeth Direct™ account if you have any questions specific to an order and we will be happy to guide you through and provide any additional documentation you may be asked for.
For those based in the UK, although shipping of the SmileBox™ impression kit is operated from a EU country, additional payment should not be due. In the event that you are asked to pay any import fees for the impression kit, please contact us. We will advise you on the documents to share before paying customs, the cost of which we will cover upon proof of payment (up to £10).
For those based in an EU country who entered aligner treatment before January 30th 2021 and have been asked to pay a fee for the import of your parcel, we will cover the import fees upon proof of payment (up to 10€).

Shipping is free!

All deliveries are operated by the courier company DHL, from the impression kit to the aligners.
This means deliveries are fast with reliable tracking, and you also have the flexibility to rearrange delivery at a time / day that suits you.
You'll even be provided a prepaid DHL return label to return your impressions to the lab.

Your SmileBox™ will be individually prepared and contains your prepaid printed return label. It will be ready to ship within days of placing your order (can take up to 5 business days during restocking times – generally next day during week days).
Delivery times vary depending on your address and customs processing:
UK and Europe: 1-3 working days
ROW: 5-8 working days

You'll find a prepaid printed label and envelope in your SmileBox™ with instructions on how to contact DHL for them to pick the parcel up from you, or where you can find your nearest drop off point.
The DHL website can be confusing, so if you're having a hard time just reach out via email or through your account, where all your conversations are saved, so we can guide you. [please note: the website live chat is mainly used to help new visitors find their way and start consultation to receive fast and accurate answers, please contact us through your account where all your conversations are saved, or via email].

Absolutely! This solution is ideal for digital nomads or people on the move who cannot commit to monthly appointments with a local clinic. We ship to multiple locations at no extra cost, so you can start your treatment in one country and receive the next batch of aligners in another.
Simply update the address in your Profile tab and notify the support team via a quick message in case of a pending order.